Privacy Policy

01 Who We Are

Welcome to Adorable. We operate adorable-bd.com, an online fashion and clothing store serving customers in Bangladesh.

In this Privacy Policy, “we,” “us,” and “our” refer to Adorable. This policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or use our services.

02 Information We Collect

We may collect the following types of information when you use our website:

• Personal information: Your name, phone number, email address, billing address, shipping address, and other details you provide when placing an order or contacting us.
• Order information: Products purchased, order details, transaction status, delivery instructions, and customer service communications.
• Account information: Your username, account details, and other information associated with your customer account.
• Payment information: Payment method and transaction-related details required to process or verify your payment. Full payment card details are generally handled by the relevant payment provider, where applicable.
• Technical information: Your IP address, browser type, device information, operating system, and website usage data.
• Marketing and tracking information: Where enabled and permitted, information about your interactions with our website, advertisements, product pages, and shopping activities.

We collect information that you voluntarily provide and certain technical information generated when you use our website.

03 How We Use Your Information

We may use your personal information to:

• Process, confirm, and deliver your orders.
• Contact you regarding orders, delivery, returns, refunds, or customer support.
• Manage customer accounts and order histories.
• Process payments and help prevent fraudulent transactions.
• Improve our website, products, services, and shopping experience.
• Respond to your questions, complaints, and requests.
• Send promotional communications where permitted by applicable law and your preferences.
• Measure advertising performance and website activity using analytics and advertising technologies, where enabled and permitted.
• Comply with applicable legal, tax, accounting, and regulatory obligations.

04 WooCommerce and Online Orders

Our website uses WooCommerce to provide online shopping functionality.

When you place an order, we may collect the information needed to process your purchase, including your name, contact details, billing and shipping addresses, purchased products, order totals, and payment or transaction status.

We retain order information for as long as reasonably necessary for customer service, accounting, legal compliance, dispute resolution, fraud prevention, and legitimate business purposes.

05 Payments

We may offer cash on delivery or other payment methods, depending on availability.

When third-party payment services are used, payment processing may be subject to the relevant provider’s terms and privacy policy. We do not intend to store complete payment card details on our website unless a payment system specifically supports and securely authorizes such storage.

06 Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website features, remember preferences, maintain login sessions, support shopping cart functionality, and improve website performance.

Cookies may also be used for analytics, advertising measurement, and personalization where these technologies are enabled and permitted.

You can manage or delete cookies through your browser settings. Blocking certain cookies may affect shopping cart, checkout, account login, or other website features.

If our website uses third-party advertising or analytics services, those services may use their own cookies or similar technologies according to their respective policies.

07 Comments

If visitors leave comments on our website, we collect the information shown in the comments form, along with the visitor’s IP address and browser user agent string, to help detect spam.

An anonymized string created from your email address may be provided to Gravatar to determine whether you use it. Read the Gravatar Privacy Policy.

After approval of your comment, your profile picture, if applicable, may be visible publicly alongside your comment.

08 Media Uploads

If you upload images to our website, we recommend removing embedded location information, including EXIF GPS data, before uploading. Visitors may be able to download images and extract location information embedded in those files.

09 Embedded Content from Other Websites

Our website may contain embedded content, such as videos, images, maps, or social media content.

Embedded content from other websites may behave as though you visited those websites directly. Third-party services may collect information about you, use cookies, track interactions, or process data according to their own privacy policies.

We encourage you to review the privacy policies of any third-party services you use through our website.

10 Sharing Your Information

We do not intend to sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Delivery and courier services: To deliver your orders and coordinate shipments.
• Payment providers: To process or verify payments, where applicable.
• Website hosting and technical providers: To maintain website functionality, security, and performance.
• Analytics and advertising providers: To measure website activity, understand advertising performance, and support marketing activities where enabled and permitted.
• Legal and regulatory authorities: Where disclosure is required by applicable law or necessary to protect our legal rights.

We aim to share only the information reasonably necessary for the relevant purpose.

11 Meta Pixel, Advertising, and Analytics

Where enabled, our website may use Meta Pixel, Meta Conversions API, or other analytics and advertising technologies to measure advertising performance, understand visitor interactions, and improve the relevance of our marketing.

Depending on the integration and configuration, these technologies may process information such as website events, browser or device identifiers, IP address, and limited customer information used for matching events.

Information may be processed by the relevant service providers under their applicable privacy policies and terms.

Review Meta’s Privacy Policy.

12 WhatsApp, Phone, and Customer Communications

If you contact us by phone, email, WhatsApp, or social media, we may process your contact details and messages to respond to inquiries, provide customer support, and manage orders.

If you provide your phone number or WhatsApp number when placing an order, we may use it for order confirmation, delivery coordination, and other service-related communications.

Promotional messages may be sent where permitted by applicable law and any required consent has been obtained. You may request that we stop sending promotional communications.

13 How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal obligations.

• Orders and transaction records: Retained as needed for business operations, accounting, legal compliance, and dispute resolution.
• Customer accounts: Retained while the account remains active and as needed for legitimate business or legal purposes.
• Comments: Comments and their metadata may be retained indefinitely to recognize and approve follow-up comments automatically.
• Customer service communications: Retained as needed to resolve inquiries and maintain relevant records.
• Technical and tracking data: Retained according to the applicable service configuration, retention settings, and legal requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

14 Your Privacy Rights

Subject to applicable law, you may request to:

• Know what personal information we hold about you.
• Receive a copy of certain personal information you have provided.
• Correct inaccurate or incomplete information.
• Request deletion of personal information where appropriate.
• Withdraw consent for processing activities based on consent.
• Object to or request restrictions on certain processing activities where applicable.

These rights may be subject to legal, accounting, security, and other legitimate retention requirements.

To submit a privacy-related request, please contact us using the details in Section 18.

15 Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We encourage customers to use secure devices and protect their account credentials.

16 International Data Processing

Some of our website service providers may process or store information on servers located outside Bangladesh. Where this occurs, information may be subject to the laws applicable in those locations.

We will take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable legal requirements.

17 Children's Privacy

Our website is intended for people who are able to make purchases under applicable law. We do not knowingly collect personal information from children in circumstances where parental consent or other authorization is required but has not been obtained.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

18 Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact us through our website.

Please include sufficient information for us to understand and respond to your request. Do not send passwords or full payment card details.

19 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technologies, or legal obligations.

Any updated version will be published on this page with a revised effective date where appropriate. We encourage you to review this page periodically.