Terms & Conditions

01 Acceptance of Terms

Welcome to Adorable. These Terms & Conditions govern your access to and use of our website and your purchases through our online store.

By accessing our website or placing an order, you agree to comply with these Terms & Conditions and our applicable policies. Please read them carefully before using our services.

02 Changes to Terms & Conditions

Adorable reserves the right to update or modify these Terms & Conditions when necessary. Updated terms will be published on this page, with the effective date revised where appropriate.

Your continued use of our website after updated terms become effective will be subject to the revised terms, to the extent permitted by applicable law. We encourage you to review this page periodically.

03 Products, Descriptions and Pricing

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, fabrics, designs and prices displayed on our website are accurate.

Actual product colours may vary slightly due to lighting, photography or individual screen settings.

• Product availability is subject to stock and supplier availability.
• Prices, product descriptions and promotional offers may change from time to time.
• We reserve the right to investigate and correct unintentional pricing, description or listing errors.
• If a product becomes unavailable or an order cannot be fulfilled, we will inform the customer and take appropriate action in accordance with our applicable policies.

Please review product details carefully before placing an order. Contact us if you require clarification about a product.

04 Orders and Order Confirmation

When placing an order, you must provide accurate and complete information, including your name, contact number and delivery address.

Submitting an order does not automatically guarantee final acceptance or confirmation. Orders may be reviewed based on product availability, order details and other relevant considerations.

We may contact you to confirm your order, verify information or coordinate delivery.

If an order cannot be accepted or fulfilled due to stock unavailability, incorrect pricing, inaccurate information, suspected fraudulent activity or another legitimate reason, we will inform you and take appropriate action under our applicable policies.

05 Payments

Customers must pay the amount displayed or confirmed at checkout using an available payment method.

Depending on availability, payment methods may include Cash on Delivery (COD) or other payment options displayed on our website.

Customers should review the order total and applicable delivery charges before completing an order.

Where third-party payment providers are used, their applicable terms and policies may also apply. We may verify transaction details when reasonably necessary.

Customers must not submit false payment information or engage in fraudulent transactions.

06 Shipping and Delivery

We arrange delivery to the address provided by the customer. Delivery times and charges may vary depending on the destination, courier service, product availability and other relevant circumstances.

Customers are responsible for providing a complete delivery address and a reachable contact number.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise. Delays may occur due to courier operations, weather, transport disruptions, incorrect address details or circumstances beyond our reasonable control.

For detailed information, please review:

07 Order Cancellation

Cancellation requests are subject to the order's current status and our applicable cancellation and refund procedures.

A cancellation may be possible before an order has been dispatched. If the order has already been dispatched, the applicable return procedure may need to be followed instead.

Please contact us as soon as possible if you wish to cancel an order.

Where payment has already been made, any applicable refund will be handled according to our Refund & Return Policy and the relevant payment method.

Read our Refund & Return Policy.

08 Returns, Refunds and Exchanges

Returns, refunds and exchanges are subject to the eligibility requirements, procedures and conditions stated in our dedicated policies.

Customers should review the relevant policy before requesting a return, refund, size change or exchange.

If you receive an incorrect, defective, damaged or materially different product, please contact us within 3 days of receiving your order. We may request your order details, photographs or other reasonable evidence to assess the issue.

Size-related requests, change-of-mind requests and other exceptions are not guaranteed and may be considered only after discussion with customer service and approval by Adorable.

Approved refunds are handled according to our applicable policy. Depending on the approved case, the refund may be issued through bKash, Nagad or bank transfer.

09 Customer Accounts

If you create an account on our website, you are responsible for providing accurate information and keeping it up to date.

You should protect your login credentials and take reasonable steps to prevent unauthorised access to your account.

Please contact us promptly if you suspect that your account has been accessed or used without your permission.

Where reasonably necessary and permitted by applicable law, we may restrict or suspend an account involved in fraudulent activity, security risks or serious violations of these Terms & Conditions.

10 Acceptable Use

When using our website, you agree not to:

• Use the website for unlawful, fraudulent or harmful purposes.
• Provide false information or impersonate another person.
• Submit fraudulent orders or false payment confirmations.
• Attempt to gain unauthorised access to our website, systems or data.
• Interfere with the security, operation or availability of the website.
• Copy or commercially exploit website content without the necessary authorisation.
• Engage in activities that unlawfully harm other customers or our business.

We may take appropriate action where misuse or a violation of these terms is identified, subject to applicable law.

11 Copyright and Trademarks

Unless otherwise stated, website content, including text, photographs, graphics, logos, product images, designs and other materials, belongs to Adorable or the relevant rights holders and may be protected by intellectual property laws.

You may not reproduce, modify, distribute, publish or commercially use protected materials without the required permission, except where permitted by applicable law.

The Adorable name, logo and brand identity may not be used in a misleading manner or in a way that suggests unauthorised affiliation or endorsement.

12 Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including courier companies, payment providers and social media platforms.

Third-party services operate under their own terms, privacy policies and practices.

We are not responsible for third-party websites or services to the extent that their operation, content or conduct is outside our reasonable control and applicable law permits such limitation.

13 Limitation of Liability

We make reasonable efforts to maintain the functionality, security and availability of our website. However, we cannot guarantee that the website will always operate without interruption, errors or security risks.

To the extent permitted by applicable law, Adorable will not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control, including certain technical disruptions or third-party service failures.

Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

If you experience a problem with a product purchased from us, please contact our customer service team so that the issue can be reviewed under our applicable policies.

14 Privacy and Personal Information

We collect, use, store and protect personal information in accordance with our Privacy Policy and applicable law.

Our Privacy Policy explains how we handle information relating to website visitors, customer accounts, orders and customer communications.

Read our Privacy Policy.

15 Frequently Asked Questions

For answers to common questions about orders, products, payments, delivery and other shopping-related matters, please visit our FAQ page.

FAQs — Frequently Asked Questions

16 Other Policies and Information Pages

The following pages provide additional information about our services, shopping procedures and customer policies. Please review the relevant page before placing an order or submitting a request.

These pages should be read together where relevant. If any inconsistency arises, the matter will be considered in accordance with applicable law and the relevant policy. Nothing in this section removes any mandatory rights available to customers under applicable law.

17 Governing Law

These Terms & Conditions are intended to operate in accordance with the applicable laws and regulations of Bangladesh.

Any dispute relating to our website, products or services will be addressed in accordance with applicable law.

18 Contact Us

19 Severability and Thank You

If any provision of these Terms & Conditions is found to be unlawful or unenforceable, that provision will be treated in accordance with applicable law, and the remaining provisions will continue to apply to the extent legally permitted.